Refund Policy

Last updated: October 1, 2026

This Refund Policy applies to purchases made from nextstepbetter, including The Heirloom Kitchen titles and any other PDF ebooks or digital products sold through this store (the "Products"). Please read it before you buy.

All sales of digital products are final

Our Products are digital files that are delivered instantly as downloads after your payment is confirmed. Because a digital file cannot be returned once it has been delivered, all sales are final and we do not offer refunds, returns or exchanges, except in the situations listed below.

When we will issue a refund

We will refund your purchase if any of the following applies:

Duplicate or accidental purchase. You were charged more than once for the same Product, or you accidentally placed the same order twice. We will refund the duplicate charge.
File not delivered or cannot be accessed. You did not receive your download, or you cannot open or access your file, and we are unable to fix the problem within a reasonable time (usually 5 business days) after you contact us. We will always try to resolve the problem first, for example by resending your download link or sending a fresh copy of the file.
Corrupted or defective file. The file you received is corrupted, incomplete or materially defective, and we are unable to provide you with a working replacement.

Refunds are not available because you changed your mind, purchased the wrong title, did not read the product description, or no longer want the Product after downloading it.

How to request a refund

To request a refund, contact us through our Contact page within 14 days of your purchase. Please include:

your order number;
the email address used for the purchase; and
a short description of the problem (for example, a screenshot of any error message you see when opening the file).

Processing time

We aim to reply to every refund request within 2 business days. If your refund is approved, we will process it within 5 business days of approval. Refunds are returned to your original payment method. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the refund to appear on your statement.

If a refund is issued, your license to use the refunded Product ends, and we ask that you delete any copies of the file you downloaded.

Chargebacks

If you have a problem with an order, please contact us first. Most issues, such as a missing download link, can be fixed quickly. Filing a chargeback or payment dispute with your bank before contacting us can slow down the process for everyone. We reserve the right to respond to chargebacks with order and download records.